How to configure Simultaneous Ring in the Mitel Connect Client
What is Simultaneous Ring?
Unlike call forwarding where the call will bypass your office phone, simultaneous ring is the ability to have inbound calls ring to both your office phone and to two other phone devices at the same time.
The other numbers you are using do not have to be external numbers such as cell phones, they can be internal extensions.
Why would you want multiple phones to ring at the same time?
Using this feature in Mitel Connect is very helpful for users that are frequently away from their desks and yet want to have availability to answer any calls that ring their office phone.
- Inside your Mitel Connect Client desktop app, Select the arrow to the right of Connect, go to Settings
- Click on Call Routing
- Select the call state (Ex. Available/In a Meeting) from the dropdown
- You have to select each state from the dropdown individually to set the options for that each specific call mode.
- Select Change
- Checkmark the box to Also Simultaneous Ring
- Click the down arrow on Select number
- Choose or enter your desired phone number along with a Label
- Enter the option you want for the number of times it rings, whether you want it to auto answer when you pick up , or to press 1 to answer the call.
- Keep in mind when choosing “1” for Mitel to connect the call, the caller is still hearing the phone ring during that time.
- Press Use Selected Number
- Hit Save
- Close out the Settings window and you’re all set!