Adobe Acrobat Reader Not Upgrading to Full Version

Thank you for contacting the IT Help Desk.

Regarding the issues you are experiencing with upgrading Acrobat Reader to the full version of Adobe Acrobat, please try performing the following steps:

Open Adobe Acrobat
Make sure you are logged in: Click the icon in the upper-right hand corner and verify that your STLCC e-mail is listed as signed-in.

Once you have confirmed that you are logged in, please select the Menu option in the upper-left hand corner.
Navigate down to the Help option
Select Install premium features to upgrade from Acrobat Reader to the full Acrobat app

If the following steps do not work, please try opening the Adobe Creative Cloud app and uninstalling then reinstalling the Acrobat application. See below for instructions:

First, open the Creative Cloud app. You should have a desktop icon that looks like the one below, but if you do not, select the Type here to search option in the lower left-hand corner and search Creative Cloud

Once Creative Cloud is open, you will navigate to the Acrobat app and select the ellipses (...) then Uninstall
- Note that if you do not see Acrobat listed as installed, you may have to manually install it. Also, make sure that you are on the Apps page in Creative Cloud, and have All apps selected.

Once it finishes uninstalling, you will then have to select Install to install the application again. This should install a full version of the application.

If you experience any difficulties with these steps or they do not resolve your issue, please let us know and we will be more than happy to assist further.

Thank you,

STLCC IT Help Desk

314-539-5113