General FAQs for Accounts
Overview
Your STLCC student account provides access to College technology services, including STLCC email and other online resources.
STLCC passwords do not expire. Your password remains valid as long as your account is active unless you reset it or a password change is required for security reasons.
Account status and password status are separate. Although your password does not expire, your student account may become inactive based on College account eligibility and activity requirements.
STLCC Passwords
STLCC passwords do not have a scheduled expiration date. Once you set your password, you can continue using it as long as your account remains active.
You may need to change or reset your password if:
- You forget your password.
- You choose to change your password.
- You believe your password may have been compromised.
- A password reset is required for security reasons.
You do not need to periodically change your password simply to keep your student account active.
After Changing or Resetting Your Password
When you change or reset your STLCC password, the new password may take a short amount of time to update across all College systems.
After changing your password:
- If you change your password at stlcc.edu/setup, allow up to 20 - 30 minutes before signing in to a College computer.
- If you changed your password at the log in screen of a computer on campus, allow up to 20 minutes for your new password to begin working with your STLCC email.
During this time, some College services may accept your new password before others.
Important: Continue using your new password after making the change. You do not need to reset your password again simply because one service has not updated yet.
After Your Account Is Re-Enabled
If your STLCC student account was inactive or disabled and has been re-enabled, access to all College services may not return at the same time.
Your primary account access may become available first, while your STLCC email may take up to one hour to become available.
If your account was recently re-enabled, allow sufficient time for the change to process before contacting the IT Help Desk.
Student Account Access
Your STLCC password remaining valid does not necessarily mean that your student account will remain active indefinitely.
Student account access is based on your eligibility and activity with the College. Accounts that no longer meet applicable account eligibility or activity requirements may eventually become inactive or disabled.
If your account has become inactive and you believe you should still have access, contact the IT Help Desk for assistance.
Alumni Account Access
Eligible alumni participating in the applicable College alumni membership program may have their student account reactivated.
Once reactivated, the account remains subject to applicable College account eligibility and activity requirements.
STLCC passwords do not expire, so alumni with an active account are not required to periodically change their password simply to maintain access.
Frequently Asked Questions
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Do STLCC passwords expire?
- No. STLCC passwords do not expire. Your password remains valid as long as your account is active unless you reset it or a change is required for security reasons.
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How often do I need to change my password?
- There is no scheduled password-change requirement. You should change or reset your password if you forget it, believe it may have been compromised, or are instructed to change it for security reasons.
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If my password doesn't expire, does my student account stay active forever?
- Not necessarily. Password expiration and account status are separate. Your password does not expire, but your student account may become inactive based on College account eligibility and activity requirements.
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I just reset my password, but it isn't working. What should I do?
- Allow up to 20 minutes before trying to sign in to a College computer or other STLCC systems. If you are still unable to sign in after allowing time for the change to process, contact the IT Help Desk.
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My account was re-enabled, but my email isn't working. What should I do?
- Email access may take longer to return after an account is re-enabled. Allow up to one hour for your STLCC email access to become available. If you still cannot access your email after that time, contact the IT Help Desk.
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Why can I access one STLCC service but not another after resetting my password?
- Password and account changes may take different amounts of time to update across College systems. It is possible for your new password to work with one service before another has finished updating. Allow the recommended amount of time (about 20 - 30 minutes) before contacting the IT Help Desk.
Additional Assistance
If you continue to experience problems accessing your account after allowing the appropriate amount of time for changes to process, contact the IT Help Desk: