IT Help Desk and End-user Support
The IT Help Desk handles all requests for technology services, including password resets, system and application access assistance, requests for new hardware and software, and many other technical questions and requests.
Contact Information:
Locations:
In the event the Help Desk needs to escalate the ticket to a tech. The Technology Support Service team has dedicated staff located on each campus; each team is made up of 5-6 dedicated staff members who are responsible for charge of excellent customer experience, includes resolving potential or actual technical issues. These staff member support media, desk side/office visits, and much more.
Student Support at the Library
Through a partnership with the campus libraries, the IT Help Desk has in-person support locations at the Flo Valley, Forest Park, and Meramec libraries. The staff member at each of these locations can assist with:
- Account assistance
- Wi-Fi connectivity
- Loaner laptop and software assistance
- Hotspot troubleshooting
- Basic general IT support of STLCC-owned devices
- Basic guidance for STLCC-supported applications on personal devices
Support hours for the in-library desks during the major semesters*:
- Monday- Thursday 10:45am - 6:45pm
- Friday 8am - 3:45pm
*In the event the library closes or has hour changes, the support hours will vary.