Acrobat DC: Unable to use Tools
Problem: Unable to use tools on PDFs in Acrobat
- You can't edit PDF files.
- You can't use the PDF workflows accessible previously like export, create PDF, combine, and others.
- You may see the below screen on your machine.
Before going any further, these issues can occur when you open a PDF file in Adobe Reader DC instead of Adobe Acrobat DC, which is used for editing PDF file. Please ensure you are opening Adobe Acrobat DC.
Troubleshooting:
Step 1: Ensure Acrobat DC is installed on the computer through Creative Cloud
- If Acrobat is not installed on the machine and the user has a have a valid Creative Cloud License:
- Run the Adobe Creative Cloud Desktop App
- Sign in using your STLCC email address.
- Complete all the sign in steps you are prompted for.
- After signing in, the Creative Cloud app might need to update itself automatically.
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Use the Creative Cloud Desktop App to download and install Acrobat DC
- Run the Creative Cloud Desktop App. The app might need to update itself automatically before opening.
- Under "All Apps" find Acrobat DC and click the Install button. The app installs automatically
Step 2: Ensure Acrobat DC is signed in with the Creative Cloud account
- Once Adobe Acrobat is installed, open the program and ensure that the Creative Cloud user account followed into the application
- Check to ensure the account avatar is blue and signed in with the users STLCC email address
- If not signed in, have the user sign in with their Creative Cloud account
Step 3: Adding More Tools
- Once Adobe Acrobat is open and signed into, open a PDF
- After the PDF is opened, check the tools menu on the right side. If tools are missing, click the "More Tools" icon
- Click the Add button under the tool the user would like to have on the menu
- If any of the above tools are not available to add or open, uninstall and re-install the Adobe Acrobat app through Creative Cloud and follow the above process again.